Alarm Monitoring – Utah and Salt Lake City 877-776-2669


Procom Security offers 24 Hour UL Listed Monitoring from our secure location in Utah. Even with all the advances in technology, there are still times when you can not be reached. Alarm monitoring ensures that no matter what; trained professionals are protecting your home, business, and life.

Home and business communication technology is changing rapidly.  Gone are the days when everyone relied on analog phone lines known as a POTS (plain old telephone service).  Alarm systems have adapted to these changes. Advances in technolgy mean there now several options for alarm system communications. We offer all the latest technology to keep you connected and protected.

Basic Phone Line Monitoring: During an intrusion, the system uses the analog phone line to connect with our central station and communicate the emergency.  This technology has been around for years and is extremely reliable.  The disadvantage is many homes and businesses have access to the phone line from the exterior of the structure.  If your phone line is cut, the system will not be able to send an emergency signal and there will be no response.

Two-Way Voice Monitoring: Two-way monitoring is the ability for our dispatcher to listen in to your home over an intercom during an alarm event and communicate with the occupants inside.  At Procom Security we feel this is a valuable service for medical monitoring.  U.L. listed burglary and fire monitoring cannot be 2-way.  Many alarm companies sell 2-way monitoring as an upgrade and will promise customers false results such as faster police response in the event of an alarm.  While 2-way monitoring may serve customers well in some situations, it is not recommended as a the preferred method of monitoring.

Cellular Monitoring: With cellular monitoring, we install a cellular communication device on your security system and the signals transmit wirelessly over the GSM cellular network to the our dispatchers.  Your alarm system remains fully functional even if your phone line is cut.  Many of our customers have disconnected their landline service and use the cellular device as their alarm system’s primary communication method.  Recent advances in this technology now allow 2-way voice over the cellular channel.

IP Monitoring: IP Monitoring requires a special control panel with an ethernet port.  The alarm system plugs in directly to your local network router.  Alarm signals transmit directly over the internet to the central station.  This type of monitoring can be combined with cellular monitoring or phone line monitoring as a backup.

Total Connect Remote Access: Total Connect is our remote access service.  This service is an upgrade to cellular monitoring and IP monitoring. You must have a cellular radio or IP controller for Total Connect to be functional.  With Total Connect you can control your alarm system from any location in the world via the internet.  Connect with your laptop or any major smart phone. We offer a free app for Iphone, Android,  and Blackberry.  Customized text messages or emails alert you of alarm system events. You can receive alerts when the system is armed/disarmed and for burglar and fire alarms.  You will know in seconds if your alarm detects an emergency.  Learn more CLICK HERE.  offers remote interactive services for system like 2GIG, GE, DSC, Honeywell, and more.  Procom is an authorized dealer and provider of systems and services.  Learn more CLICK HERE